Qiana N. Cunningham, MBA - Business Systems Analyst & Technical Project Manager

Qiana N. Cunningham

MBA

Senior Business Systems Analyst · CRM, ERP & Enterprise Delivery Leader

Helping organizations turn complex business needs into clear requirements, scalable systems, and production-ready delivery across CRM, ERP, API, and regulated enterprise environments.

10+

Years of Experience

98%

On-Time Delivery Rate

40%

Defect Resolution Reduction

Industries Served

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A strategic bridge between business vision & technical execution

"An experienced Senior Business Systems Analyst acts as a force multiplier - bridging the gap between high-level strategy and technical execution."

MBA

Master of Business Administration Project Management · American InterContinental University

Bachelor of Science, Business Management SUNY Empire State College

PMP

Professional Development PMI-PMP (In Progress)

With over 10 years of enterprise experience, I help organizations turn complex business needs into clear requirements, scalable system solutions, and delivery plans that keep critical initiatives moving.

My background spans Salesforce, Microsoft Dynamics 365, ERP modernization, API validation, UAT leadership, Agile delivery, and regulatory compliance. I have supported high-impact initiatives across Cox Communications, AIG, Assurant, AGCO Corporation, Safe-Guard Products, and State Farm - consistently delivering quality outcomes while reducing defect cycles by up to 40%.

I work best where business, operations, and technology must stay aligned - bringing structure, stakeholder clarity, and execution discipline to enterprise transformation efforts, customer-facing systems, and regulated workflows.

Agile Delivery Stakeholder Management UAT Leadership Requirements Engineering Systems Integration Digital Transformation Regulatory Compliance Data-Driven Decisions Generative AI Applications

A decade of high-impact delivery

Insurance & CRM Analyst

2025 - Present

State Farm Agent Office · Duluth, GA

Lead Salesforce CRM data stewardship and workflow support to improve lead tracking accuracy, customer engagement, and operational consistency across daily agency activity.
Identify process gaps and implement workflow improvements that strengthen service delivery, team efficiency, and customer retention.
Improve customer data privacy and profile quality by reinforcing secure handling practices, including masking Social Security Numbers to the last four digits for identification.

Technical Project Manager / Sr. Business Systems Analyst

2021 - 2024

Cognizant Technology Solutions · Client: Cox Communications, Atlanta, GA

Led CRM and enterprise system initiatives spanning Salesforce and Microsoft Dynamics 365 for a 25-member cross-functional team while managing scope, schedules, and delivery.
Facilitated Agile ceremonies - sprint planning, backlog grooming, and stakeholder collaboration - translating requirements into user stories, acceptance criteria, and functional specs.
Spearheaded integration of robocall protection and fraud mitigation tools, architecting secure customer verification workflows for mobile service activations.
Served as strategic lead on Microsoft Teams E911 implementation, translating life-safety requirements into emergency routing specifications meeting regulatory standards.

Member cross-functional team
managed end-to-end

Technical Project Manager / Business Analyst

2021

Safe-Guard Products International, LLC · Atlanta, GA

Managed ERP and CRM enhancements through the full project lifecycle from requirements gathering to production deployment.
Produced technical documentation, test scenarios, and UAT support materials to facilitate stakeholder validation and sign-off.

40%

Reduction in defect
resolution time

Senior IT Business Analyst / Project Lead

2019 - 2020

AGCO Corporation · Duluth, GA

Supported delivery of global web and mobile applications, managing 10-15 concurrent initiatives per release cycle.
Spearheaded delivery of the Electronic Diagnostic Tool (EDT) and Tech Connect Suite, enabling dealers worldwide to communicate with machine electronics, monitor real-time machine data, and calibrate ECUs globally.
Coordinated cross-functional dependencies for AGCO Connect, a next-generation telemetry solution for remote diagnostics and machine health monitoring.

98%

On-time delivery rate
across global initiatives

Business Systems Analyst

2017 - 2019

Assurant, Inc. · Atlanta, GA

Led initiatives for new and enhanced insurance products, aligning business, technology, and operations stakeholders through requirements elicitation and gap analysis.
Executed UAT planning, test scripting, defect management, and stakeholder validation to support quality releases and cross-functional collaboration.

Business Analyst / Compliance Analyst

2012 - 2017

American International Group (AIG) · Atlanta, GA & New York, NY

Gathered and documented business and system requirements while collaborating with cross-functional stakeholders to support enterprise enhancements and regulatory compliance.
Improved data privacy controls by implementing partial SSN masking in customer-facing and internal profile systems - a practice carried forward across multiple client engagements.
Supported backlog refinement, UAT execution, defect resolution, and release validation to improve system performance and delivery outcomes.

99%

Quality score maintained
across compliance initiatives

High-stakes projects, delivered

Cox Communications · E911 Life Safety

Microsoft Teams E911 Emergency Routing Implementation

Served as the strategic interface between network engineering, legal compliance, and business operations. Translated life-safety requirements into precise technical specifications - ensuring dynamic location services and emergency routing met both architectural and regulatory mandates. Managed a prioritized backlog and cross-functional dependencies to move from complex infrastructure design to a validated, production-ready safety asset.

Regulatory

Compliance Achieved

Zero

Life-Safety Gaps at Launch

Cox Communications · Fraud Mitigation

Robocall Protection & Fraud Mitigation Platform

Spearheaded the integration of analytical tools for fraud mitigation - managing the deployment of real-time robocall protection systems that identify and screen scams before they reach customers. Architected secure customer verification workflows and oversaw technical validation for mobile service activations, ensuring device compliance and seamless connectivity at enterprise scale.

Real-Time

Scam Detection

Enterprise

Scale Deployment

AGCO Corporation · Global Manufacturing

Electronic Diagnostic Tool (EDT) & Tech Connect Suite

Spearheaded technical delivery of the EDT - enabling dealers worldwide to communicate with machine electronics, monitor real-time operational data, and calibrate engine control units (ECUs) to significantly reduce equipment downtime. Coordinated AGCO Connect telemetry, TCD-CV diagnostic modules, Quality Gate Five (Dyno-Jounce), and SCR monitoring across a global cross-functional team.

98%

On-Time Delivery Rate

Global

Dealer Network

Technical depth with delivery context

A role-aligned view of the capabilities I use to move enterprise initiatives from discovery to release, including modern tools that support analysis, workflow improvement, and delivery execution. Explore by focus area to see strengths, practical application, and measurable outcomes.

Business Analysis

From ambiguity to build-ready requirements

Translate stakeholder goals into clear stories, process rules, acceptance criteria, and UAT-ready validation plans that reduce rework.

Requirements Engineering Process Optimization Gap Analysis UAT Planning Stakeholder Alignment

Applied InSalesforce + Dynamics initiatives in telecom and insurance

Impact40% faster defect resolution on key programs

Delivery Leadership

Program flow that keeps teams moving

Lead Agile execution, release readiness, and cross-functional decisions so high-priority work reaches production with fewer blockers.

Agile / Scrum Facilitation Release Governance Risk Management Dependency Management Executive Reporting

Applied In25-member cross-functional delivery teams

Impact98% on-time delivery rate across enterprise initiatives

Systems & Data

Connected CRM, ERP, and integration thinking

Bridge platforms, data, API behavior, and emerging AI-enabled workflows to support scalable architecture, compliance, and better operational visibility.

Salesforce CRM Microsoft Dynamics 365 SQL + Snowflake API Validation (Postman) Systems Integration Generative AI Applications

Applied InE911, fraud mitigation, and telemetry modernization

ImpactImproved reliability and release confidence in regulated workflows while expanding AI-supported delivery capabilities

Technical Tools & Platforms

Salesforce Microsoft Dynamics 365 Jira Azure DevOps Confluence SQL Snowflake Postman Microsoft Teams SharePoint Microsoft Office Suite Generative AI Applications

Current Focus & professional training

Professional development reflects both core delivery leadership and continued investment in cybersecurity and Generative AI tools that strengthen modern business analysis work.

PMP

Project Management Professional (PMI-PMP) - In Progress

Project Management Institute (PMI)

Cyber & Network Security Boot Camp

Georgia Institute of Technology

Generative AI Applications Training

Continuing Professional Education

Qiana N. Cunningham

A strategic bridge between business vision & technical execution

A decade of high-impact delivery

High-stakes projects, delivered

Microsoft Teams E911 Emergency Routing Implementation

Robocall Protection & Fraud Mitigation Platform

Electronic Diagnostic Tool (EDT) & Tech Connect Suite

Technical depth with delivery context

From ambiguity to build-ready requirements

Program flow that keeps teams moving

Connected CRM, ERP, and integration thinking

Current Focus & professional training

Education & foundations

Ready to support your next transformation initiative.